Hi! I'm Pauline

Support Engineer & Technology Educator

I am an educator, happiness curator, problem solver, traveler and seeker of knowledge. Former support engineer at Finalsite.

Currently, in New England.

Playpen:

Here are my most recent projects, writing and whatever is in my mind.

Web Solutions Consultant
Finalsite
March 2015 - March 2017
Asia Pacific Region

Technical support engineer, product expert and client success manager for international and private schools in Asia

Web Solutions Analyst
Finalsite
August 2012 – Mar 2015
Glastonbury, Connecticut

Provided comprehensive customer and technical support in a high volume web software company with 1,800 private and public school clients worldwide.

  • Super Powers of a Support Specialist
  • Empowering your Clients

Web Editor
City of Hartford, Office of Communication
May 2011 – August 2012
Hartford, Connecticut

Communication and brand identity manager for the City of Hartford. Project Lead for Content Management System implementation project.

Web Manager
University of Hartford
September 2010 – May 2011
West Hartford, Connecticut

Built and developed social media and marketing strategy for Residential Life department. Developed University of Hartford Residential Life website. Maintained Student Center Administration website.

Peer Leader
Children's Hospital Boston, Center for Young Women's Health
October 2004 – August 2008
Boston, Massachusetts

Peer Educator for Center for Young Women’s Health, a non-profit organization funded by Children’s Hospital Boston. Presented health workshops to teens. Wrote articles and designed layout for quarterly Newsletter "Teen Talk". Monitored PCOS, MRKH, and Endometriosis chats. HTML coder in development phase for youngwomenshealth.org aimed to provide reliable health information.